G.11
On Site Warranty –
a) The Bidder/Supplier guarantees that all materials, parts, components, accessories and
attachments will be manufactured and assembled to high quality and good
workmanship. The Bidder/Supplier also guarantees to replace at his own cost
(including any freight, taxes, duties and labour) any part or component that may break
or fail for reason of inferior or defective design, material or workmanship within the
warranty period.
b) The warranty period shall be 12 months or 2000 hours (whichever is sooner) from the
date of formal acceptance.
c) The Bidder/Supplier shall undertake to rectify each and every fault under warranty
upon notification by [ the Customer ] within a maximum of 45 calendar days from the
date of notification of such occurrences. Failure to do so will result in remedial action
being taken by [ the Customer ] at the risk and expense of the Bidder/Supplier.
d) [ the Customer ] reserves the right to further claim for consequential down time costs if
the faults are not rectified within the time period specified above.
G.12 After Sales Service Facility – A Bidder/Supplier who has an established dealership and
after sales service facility in [ state country/region ] , or an officially appointed agency providing
such equipped and trained personnel facilities will be given preference in bid evaluation to one who
has not.
G.13 Pre-delivery service – The Bidder shall arrange for the manufacturer’s scheduled and
checklist certified pre-delivery inspection and servicing of the unit with the manufacturer’s
representative or local agent, including removal of transit protection and packaging, washing,
greasing, lubrication, adjustment and calibration (if any) at his own cost (including parts, materials
and labour etc.) to [ the Customer ] ’s satisfaction before formal acceptance of the unit at the final
destination.
G.14 Training – Technical training shall be provided at the [ state location of training ] Training
Centre at the expense of the Supplier as follows:-
In operation of the unit to the Training Centre Trainer and at least two operators per unit.
In repair and maintenance of the unit the Training Centre Trainer and at least two
mechanics.
G.15
Documentation – The Bidder/Supplier shall provide the following additional documents with
his bid:-
a) Technical Specifications and manufacturer’s brochures describing in detail the unit
being offered including all standard and optional equipment.
b) If the unit includes an engine, the Certified Engine data to ISO or other acceptable
standard showing net flywheel power, torque and fuel consumption curves at sea level
and at an altitude of 2000 metres above sea level.
c) Other supporting documentation, certification or validation as appropriate.
G.16
Supply requirements – Each unit shall be supplied with the following:-
a) Manuals – One copy each of the Operators Manual, Maintenance Manual and
Workshop/Repair Manual plus one additional copy of each manual for the total order
quantity. Manuals are to cover the units and any attachments or accessories.
b) Standard Tools – A set of essential tools (to include grease gun, spanners etc.) shall
be provided in a lockable toolbox with each unit.
c) Special Tools – Any tools not expected to be available in a standard workshop toolkit
shall be provided at the rate of one set for every unit.
d) Fire-extinguisher – If the unit includes an engine, a fire extinguisher suitable for fuel
and electrical fires shall be provided with each unit.
e) Optional Equipment – Any items considered by the Bidder/Supplier to be vital for the
safe, effective and efficient operation of the equipment and not specified, shall be
quoted separately as a supply option.
October 2012
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